Datastore Help File

FAQ's

How do I open an account?

What does it cost?

How do I pay?

Do I need a site license?

What if I'm already a Gordon's CDROM subscriber?

How does the Datastore compare to the Gordon's CDROMs?

Is there any free data available?

Is there any non-pricing data?

Help! I forgot my password. 

Can I change my username and/or password?

How do I contact Gordon's?

I am having troubles viewing the Datastore data, what should I do?

Sometimes the Datastore seems to take longer to return results than at other times, why?

How can I view more than one Datastore database/edition at a time?

Where can I find more information?

How do I open an account?

Opening an account with Gordon's is a snap! Please follow one of the links below to accomplish your goal:

• Purchase a subscription to one or more of our Databases: By following this link you will be taken to our online store area where you can purchase Datastore subscriptions, books, CDROMs, etc! After making your selections you will have the option to checkout. During the checkout process you will be prompted to login. If you do not already have an account you should select the "New User" button to create an account. Here you will establish your username (which is your email address) and your password (to be used when logging into the Datastore and other online features at the Gordon's website).

• Access the free Gordon's Print Prices 1989-1985 database: By following this link you will be prompted to login.  If you do not already have an account you should select the "New User" button to create an account. Here you will establish your username (which is your email address) and your password (to be used when logging into the Datastore and other online features at the Gordon's website).

How much does it cost?

Please click here for more information.

How do I pay?

Please click here for more information.

Do I need a site license?

Gordon's electronic products (Datastore and CDROMs included) are all machine specific. This means that in addition to your initial subscription, network installations and/or additional work stations will require that you purchase a site license. Please contact us.

What if I'm already a Gordon's CDROM subscriber?

Please click here for more information.

How does the Datastore compare to the Gordon's CDROMs?

Please click here for more information.

Is there any free data available?

Yes, the demos and Gordon's Print Prices 1989-1985.

To obtain access to the demos, please enter our online store, select the database that interests you and then click on the button on the product details page.

To obtain free access to the Gordon's Print Prices 1989-1985 database please login here. If you have not done so already, you must create an account to access the free data.

Is there any non-pricing data?

Yes! Our enormous database includes Catalogue Raisonne reference abbreviations; several extensive bibliographies on fine prints, posters, photographs, and art; dealer and auction house directories; and a tri-language lexicon of fine art terms.

Help! I forgot my password.

No problem. If you've lost your password, we can send it to you via email provided you can recall your registered email address (which is used as your username).

Please note that, for security reasons, we only send this information to the email address we have in our user account information database. If you cannot recall your registered email address/username, please contact us.

Enter your email address/username here, then click send. You should receive a confirmation email within 30 minutes. If not, please contact us.

My registered email address/username is:

Can I change my username and/or password?

Simply login to your account. Once logged in select the "View/Edit Customer Information" button. You can update your contact information here as well as your username (which is the same as your email address) and your password. Please note that, for your convenience, changes made to your username and password are "propagated" to the entire Gordon's website. In other words, if you change your username and password for the Datastore, you are also changing your username and password for all of the features of our site that require logging in (for instance, making purchases at our online store, etc.)

GROUP ACCOUNT MEMBERS PLEASE NOTE: For your protection, group account information can't be edited online. To make changes to a group account, please have your group's account administrator contact us directly.

How do I contact Gordon's?

Please click here for more information.

I am having troubles viewing the Datastore data, what should I do?

Please click here for more information.

Sometimes the Datastore seems to take longer to return results than at other times, why? 

The Datastore contains an incredibly large amount of data. This is one of the facts that makes it such a great resource. When you are in View All Entries Mode, or are viewing an artist with a large number of works, you may notice that the response time of the Datastore slows for a bit. This is normal.

Because the Datastore is an advanced web application, it puts your web browser to the test. If you notice the Datastore interface performing slower than you are used to, we recommend restarting your computer to refresh your system memory, browser, etc.

How can I view more than one Datastore database/edition at a time?

If you subscribe to more than one database within the Datastore you may wish to access the different databases simultaneously. To do so, you simply need to log-in to the Datastore like you normally would. Then, to access another Datastore database that you are subscribed to: open a new browser window (CTRL+N in most browsers); and, log-in to the database you wish to use. You should now be able to switch between multiple databases (provided you did not close any of the previous existing browser windows displaying the Datastore databases you previously logged in to). This method can be used to access a 3rd, 4th, etc. database.

Where can I find more information?

You may wish to read the comprehensive Datastore help file. Also, you may wish to read the General Information Relating to Gordon's Datastore document.

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